dvsAnalytics is a leading provider of enterprise workforce optimization software that enables organizations to improve their contact center performance while enhancing the customer experience.
The company's Encore™ Suite is available in the Cloud or on premise and includes applications for staff scheduling, recording interactions, analytics, quality management and gamification.
For over 30 years, dvsAnalytics has successfully delivered these solutions to clients in healthcare, government, hospitality, financial services and contact centers across all industries.
Encore™ Workforce Optimization includes comprehensive applications that automate business processes in contact centers to improve performance and the customer experience.
Business processes that Encore automates include creation and management of staff schedules; recording; monitoring; analyzing and evaluating customer interactions; eLearning, and motivating agents with contests and rewards.
Encore's compliance tested integrations with the industry-leading communication platforms, such as Avaya, Cisco, Mitel, NEC, and ShoreTel, deliver guaranteed recordings and enhanced call analytics.
Innovative and intuitive, Encore includes workforce management, interaction recording with compliance tools, speech and desktop analytics, automated coaching, with eLearning, web-based customer surveys, and mobile access to schedules and live monitoring.
Encore Suite includes: